Booking & Cancellation Policy

Your satisfaction is my priority! If you’re not fully happy with your service, please reach out within 7 days, and I will gladly make any adjustments at no extra charge to ensure you're happy with your hair.

Please note that adjustments apply to the initial service only. Requests to change the color or style after leaving the salon will be considered a new service.

I understand how valuable your time is, and I want to ensure that the same respect I ask of you is extended to your experience.

If I ever need to cancel or reschedule your appointment within 36 hours, and you have already paid a deposit and followed my cancellation policy, I will double the value of your deposit and apply it toward your next service.

This is my way of showing appreciation for your understanding and commitment to honoring our appointment policies.

Please note that this policy does not apply to new extension installs involving new hair.

A non-refundable deposit is required to secure your appointment, and this deposit will be applied toward the total cost of your service.

Please note that deposits are non-refundable, even for cancellations made in advance.

By booking an appointment, you authorize your debit/credit card to be saved on file. Your card will only be charged in accordance with the policies outlined below, such as for late cancellations, no-shows, or rescheduling fees.

If you need to cancel your appointment, please notify me at least 36 hours in advance. Cancellations made with less than 36 hours’ notice will incur a charge of 90% of the service total, with your deposit applied toward this amount.

You can notify me via email at ivan@ivanxhair.com, by text at 509-934-4123, or through Instagram at @ivanxhair.

Rescheduling or modifying your appointment requires at least 36 hours' notice. If rescheduling occurs within 36 hours of your scheduled service, a fee of 90% of the service total will apply, with the deposit going toward this amount.

As a one-time courtesy for returning guests, this fee can be credited toward your next service if the new appointment is booked within 3 days of the original cancellation.

Missed appointments without prior notice will be charged 90% of the service total, with your deposit applied to this amount.

I understand that things don’t always go as planned, and I allow a grace period of 15 minutes after your scheduled appointment time.

However, please note that even arriving 5 minutes late may affect the quality or scope of your service, and you will still be charged the full amount for the scheduled service.

You’ll receive an appointment reminder 24-48 hours before your scheduled time via text or email. Please ensure your contact information is up to date to receive these reminders.

I accept most debit/credit cards, contactless payments, and cash.

Please note that I do not keep cash on hand, so if you choose to pay in cash, please bring the exact amount as I am unable to provide change.